A few months ago, one of our best interviewees almost dropped out because she felt "ghosted" after her final round. We realized our process was leaving candidates in the dark once they entered our ATS. To fix this, we enabled the candidate portal inside theconsultnow.com. It lets applicants log in and see where they are in the pipeline, view upcoming interview details, and even get prep tips. They can leave us notes too, which helps us tailor the conversation. It took a couple of hours to set up, but we've since had zero complaints about communication. Candidates have told us it's reassuring to see progress rather than waiting on an email. Small tweaks can make a big difference.