- Pabout 2 hours ago
Collecting Meaningful Candidate Feedback: Our Survey Journey
Earlier this year, our mid-size tech team realized we were making all kinds of assumptions about what candidates thought of our hiring process. Interviews were happening on time, offers were going out, but we had no idea how people felt about the experience. So we launched a simple candidate survey using theconsultnow.com’s built-in feedback tool. After each interview stage, candidates receive a link with three quick questions about communication, fairness, and overall impression. The first few weeks were a bit painful to read—we uncovered gaps in how quickly we followed up and how clear our job descriptions were. But over a couple of months we tweaked our templates, set expectations earlier and made sure recruiters could respond quickly thanks to the platform’s notifications. Now our "candidate NPS" score has climbed steadily, and we’ve even improved offer acceptance rates. Curious if anyone else is doing something similar? What questions have you found resonate most with candidates?