• P
    about 11 hours ago

    Case Study: Boosting Candidate NPS with Real-Time Feedback

    Earlier this year, we noticed that our candidate Net Promoter Score was languishing in the low 30s. Candidates often felt left in the dark after interviews and didn't know how to improve. We decided to experiment with TheConsultNow's built-in feedback surveys. After each interview stage, we sent a short survey asking candidates to rate their experience and invite open-ended comments. We quickly identified pain points—like delays in scheduling second interviews—and addressed them. Within two months, our candidate NPS rose from 33 to 61, and more candidates said they'd recommend our process to friends. Have you tried real-time feedback loops? What questions yield the most useful insights?